User Instructions


User's Manual:


GlobalTel's International Callback - Provides Low International Calling Rates "From Any Country To Any Country."

GlobalTel is used by those making international calls from outside the USA. GlobalTel serves Businesses, Government agencies, Private Organizations, Foundations, Institutions, Banks, Professional Firms, Individuals and Families.

De-regulation and competition make US rates the lowest in the world. GlobalTel's call switching technology makes these low US rates available to anyone calling from any country to any country.

GlobalTel Simplicity:

  • Easy To Follow, Multilingual Voice Instructions
  • One Rate(Flat Rate) 24 Hours, Every Day
  • Printed Rate Sheets For Every Country
  • 6 Second Billing After The First Minute
  • No Connection or Minimum Use Charges
  • Business, Government and Personal accounts

GlobalTel Quality:

  • Digital Switching & Fiber Optic Lines
  • Call Detail Confidentiality
  • You Need Only Your Touchtone Phone
  • 24 Hour Assistance
  • Digital Voice and Data Systems

User Friendly Multiple Functions Free of Charge:

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Basic Callback
For Example:
your access number is 305-1111111
your callsback number is 01181312345678

(1)
Dial your ACCESS NUMBER
Dial *** -1- 305-1111111
hear one ring and hang up.

*** is a prefix of country you call from, 001 in Japan for example. Actually you need to use the international calling company in your country for this process, but you are not billed because you hang up without talking to anybody.

(2)
The System calls back to your phone (number is 01181312345678) in seconds and you hear, "welcome you to GLOBALTEL".

(3)
At this point you call as Dial
011+[Country Code]+(City Code)+Number +#.
*please omit the first "0" of (City Code). when you entered any destination number calling Italy, the number should be 01139 and then 0 plus the rest of the number.
*Only in the case of calling to USA, please omit the first "011"

Example: When calling the telephone number +81-0468-112222 in Japan.
Dial:011-81-468-112222#
Example: When calling the telephone number +1-0468-112222 in USA.
Dial:1-468-112222#

If your phone line is analogue, push a button * to change into tone signal.

(4)
you hear, "wait a minute"and The System connect to 046-112222
Now you can talk
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Option
Re- -
Press (* + #) and (2).
Multiple Calls
Press (* + *) after previous call.
One or More Faxes
Switch fax machine to MANUAL OPERATION, Call your ACCESS NUMBER and hang up after one ring. If your fax machine is on "PULSE" put the tone/pulse switch to "TONE". Answer your callback, dial your number, press "START" when you get a fax signal and hang up; To send another fax press (* + *).
US 800 and 888 Toll Free Numbers
Access the system and dial the 800 number: 1 + 800-xxx-xxxx.
Program (01) to (99) Speed Dial Numbers
Access the system and press (* + #); then choose (3) for the menu.
Using Speed-Dial
Dial your frequently called telephone numbers by dialing the speed dial slot numbers (01 to 99).
Change Your Callback Number When Traveling
Dial your access number from any phone in the world, hear a ring and press (#); Follow voice instructions to enter your ACCOUNT NUMBER and/or PIN NUMBER, and then change your callback number and/or greeting message to include your name, hotel room(or office) and extension number.
Other Functions
At anytime after you have accessed the system and received your callback, you can press (* + #) for the menu for: 1) Account Balance; 2) Re-dial; 3) Program Speed-dialing; 4) Change Callback Number.

Important: Entering (#) after dialing your number speeds connection of the call; Entering (# + #) before hanging up speeds disconnection of the call.

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Direct Dial call

STEP1 Dial Direct Access Number

Dial [your country preifx] - 800-000-2468
  • You will not be billed for this access


STEP2 Enter your account number

After you hear hHello ! Enter your account code", enter your account number. In a second you will hear "Welcome to GlobalTel"
  • Do not be confused with "Account number" and "Access number"


STEP3 Dial your destination number

Dial your destination number. 011{[country code]{[city code (remove "0")]{local number {”. (011 unneccessary when calling the US and Canada)


STEP4 Talk and Hang up

Press "#{#" (pound and pound) to hang up
* A list of the countries availble for Dial Direct
You can make Dial Direct calls from the countries below to " any country"
 

Japan 001, 0041, 0061-800-0001-2468

INTERNATIONAL CONFERENCE CALLING

International Conference Calling  Available Now! Get 16 people
on line simultaneously when using GlobalTel Callback or Dial Direct Service.
Call your business partners, family members, and friends using GlobalTel
International Conferencing Calling. Try it out today!

It's very easy to use - just follow these steps:
1. Initiate Callback from Anywhere or use our Direct Dial Number
    from selected countries.
2. Dial the destination number followed by the # sign
3. Press * # 5 after you have the first party on the line
4. You will hear a prompt "Initiating Conference Call. Welcome to GlobalTel.
    Enter the phone number to call followed by the # key."
5. Then, you will hear a prompt "Please speak your conference invitation
    greeting after the tone. End your recording with the # key."
6. The third party will hear " Press 1 to join the conference call.
    To decline, press 2 or hang up". Once they accept
    the conference call request, they hear " The call is
being transferred." When they join, you will hear a BEEP.
    You now have 3 people on the line.
7. If the third party does not answer or rejects the request, you will
    hear "The conference caller did not answer, please try again later".
8. To reach another party, press * # 5 again
9. Follow step 3 to 8 to invite other callers.

IMPORTANT: If the first call recipient hangs up, you will not be able
to add another conference call. You can get up to 16 people on the line.
Every call made is billed at the same rate of the service used. The person
initiating the callback will only be charged for the conference calls completed.


RepConnect


As part of GlobalTel enhanced services, customers now have instant access to account information on line.
Using RepConnect, customers can change their callback numbers and program speed dial.

  • Callback Number - Customer can change their callback number

  • Program Speed Dial - Customer can program their speed dial

Log in


Web e-BILL


  • Accounts Summary - view current and previous statement information.

  • View Statement - view Invoice Report and Call Detail Report

  • Customer Care - manage personal information.

  • Payments - receive all payment details.

  • Delinquent Account Report - view balance due

Log in


Trigger a Call


Return

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